We know you’re keen to get out on the water, and we’re here to make sure your gear gets to you fairly and squarely. Our Shipping and Returns policy is designed to be as straightforward as a well-cast line, giving you peace of mind with every purchase.

Shipping Information

We ship our fishing gear worldwide (excluding Asia and a few remote regions). Here’s how we get your orders to you:

  • Order Processing: We’ll get your gear packed and ready to go within 1-2 business days after your order is placed.
  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95 AUD
    • Delivery Time: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 AUD, shipped via EMS.
    • Delivery Time: 15-25 business days after dispatch.

Returns & Exchanges Policy

We want you to be completely stoked with your fishing gear. If something isn’t quite right, here’s our fair dinkum process for returns and exchanges.

Eligibility

  • Returns and exchanges are accepted within 15 days of you receiving your items.
  • The item must be unused, in its original packaging, and in the same condition you received it.
  • You’ll need your original receipt or proof of purchase.
Please Note: For health and safety reasons, we cannot accept returns on the following items if opened or used:
  • Bait Elastic / Cotton
  • Assist Hooks (if opened)
  • Any items that have been used, tampered with, or are not in their original condition.

How to Initiate a Return or Exchange

Follow these steps to get sorted:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the product.
  2. Wait for Approval: Our team will review your request and email you within 2 business days with approval and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship It Back: Send the package to:
    Okuma Sales
    58 Cassinia Street
    MABINS WELL, AU 2716
    Australia
  5. Notify Us: Email us with your tracking number so we can monitor your return.

Refund Processing

  • Once we receive and inspect your returned item, we’ll send you an email notification.
  • If approved, your refund will be processed within 3-5 business days.
  • The credit will be automatically applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Important: Shipping costs are non-refundable. If you chose free shipping, the standard shipping fee will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or model, we’ll process the exchange once we receive your returned item. We’ll then ship the new item to you using your preferred shipping method. You will be responsible for paying the shipping costs for exchanging your item unless the product was defective or we made an error in your order.

Damaged or Defective Items

If you receive a damaged or defective product (like an electric reel that doesn’t power up or a fly rod with imperfections), please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all shipping costs.

Any Questions?

If you have any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected]. We’re here to help you get the right gear for your fishing adventures!

Happy fishing, and thanks for trusting Okuma Sales with your gear needs!