G’day, Anglers!

At Okuma Sales, we want you to be completely stoked with your fishing gear. We understand that sometimes things don’t work out as planned – maybe the baitcaster reel isn’t quite what you expected, or those assist hooks aren’t perfect for your rig. That’s why we’ve created a fair and straightforward returns process to ensure you’re covered if your gear doesn’t meet expectations.

Our Returns Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You’ll also need to provide the original receipt or proof of purchase.

Please Note: For health and safety reasons, we cannot accept returns on certain items including:
– Bait Elastic / Cotton
– Assist Hooks (if opened)
– Any items that have been used or tampered with

How to Initiate a Return or Exchange

Follow these steps to get your return or exchange sorted:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: Our team will review your request and email you within 2 business days with approval and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship It Back: Send the package to our address at:
    Okuma Sales
    58 Cassinia Street
    MABINS WELL, AU 2716
    Australia
  5. Notify Us: Email us with your tracking number so we can monitor your return.

Return & Exchange Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] G’day Okuma Sales Team, I’d like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please provide details] I have read and understand the returns policy on your website. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Processing

Once we receive and inspect your returned item, we’ll send you an email to notify you that we’ve received it. We’ll also let you know if your refund was approved or rejected.

If approved, your refund will be processed within 3-5 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Important: Shipping costs are non-refundable. If you chose free shipping, we will deduct the standard shipping fee from your refund.

Exchanges

If you need to exchange an item for a different size or model, we’ll process the exchange once we receive your returned item. We’ll then ship the new item to you using your preferred shipping method. You will be responsible for paying the shipping costs for exchanging your item unless the product was defective or we made an error in your order.

Damaged or Defective Items

If you receive a damaged or defective product (like an electric reel that doesn’t power up or a fly rod with imperfections), please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all shipping costs.

Questions? If you have any questions about our returns and exchanges policy, don’t hesitate to contact us at [email protected]. We’re here to help you get the right gear for your fishing adventures!

Happy fishing, and thanks for trusting Okuma Sales with your gear needs!