G’day, anglers! At Okuma Sales, we’re committed to providing you with top-quality fishing gear and exceptional service. We’ve compiled this list of frequently asked questions to help you make the most of your fishing experience with us. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our friendly team!
Product Questions
What types of fishing products do you offer?
We specialise in a wide range of fishing equipment including rods (baitcaster, fly, boat, and freshwater rods), reels (baitcaster, electric, fly, and freshwater reels), and various accessories like assist cords, hooks, rigs, sinkers, floats, and much more. Whether you’re a beginner or a seasoned angler, we’ve got the gear you need!
Are your products suitable for both freshwater and saltwater fishing?
Absolutely! We offer specialized equipment for various fishing environments. Our product range includes specific gear for freshwater fishing as well as durable equipment designed to withstand saltwater conditions, like our boat rods and deep sea fishing accessories.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.
Shipping & Delivery Questions
Where do you ship to?
We ship globally to fishing enthusiasts around the world! However, due to logistical constraints, we’re unable to ship to Asia and some remote areas. If you’re unsure about your location, please contact us.
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping (A$12.95 flat rate): Shipped via DHL or FedEx, typically delivered within 10-15 days after dispatch
- Free Shipping: Available on orders over A$50, shipped via EMS, typically delivered within 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days before dispatch. You’ll receive a confirmation email with tracking details once your order ships.
Returns & Refunds Questions
What is your return policy?
We stand by the quality of our products! If anything isn’t quite right, you have 15 days from receipt of your items to initiate a return. Please contact us at [email protected] to start the process.
How do I initiate a return?
Simply email our support team at [email protected] with your order details and the reason for return. We’ll guide you through the process and provide instructions for returning your items.
Product Support & Warranty
Do your products come with a warranty?
Yes, most of our products come with manufacturer warranties. Specific warranty details vary by product, so please check individual product descriptions or contact us for more information about a particular item.
Where can I find product manuals or support documentation?
Product-specific documentation is available on the manufacturer’s website. If you need assistance locating the right resources, our support team is happy to help!
Still have questions?
Our friendly customer support team is here to help! Reach out to us at [email protected] and we’ll get back to you faster than you can reel in a big one!
Happy fishing from the team at Okuma Sales!